At LoveGem Studio LLC, we take pride in crafting exquisite pieces that reflect timeless elegance and enduring quality. Each piece is meticulously created to bring joy and beauty into your life. To ensure your utmost satisfaction and confidence in our products, we offer a comprehensive 180-day warranty.
We stand behind the craftsmanship of our jewelry and are pleased to offer a limited lifetime warranty against defects in materials and workmanship. This warranty covers:
- Materials: We guarantee that all materials used in crafting your jewelry are of the highest quality and will be free from defects at the time of purchase.
- Workmanship: We ensure that your jewelry has been meticulously crafted with precision and care by our skilled artisans. In the rare event of any defects arising from the craftsmanship, we will repair or replace the item at our discretion.
Our warranty covers manufacturing defects and does not include damage resulting from normal wear and tear, misuse, alteration, or improper care of the jewelry. This warranty is non-transferable and applies only to the original purchaser.
WARRANTY CLAIMS PROCESS:
Should you encounter any issues covered by our warranty, please follow these steps to initiate a warranty claim:
- Contact Us: Reach out to our customer service team via email with details about the issue and proof of purchase.
- Evaluation: Our team will assess the nature of the issue and guide you through the next steps, which may include returning the item for inspection.
- Resolution: Depending on the nature of the defect, we will repair or replace the item, or provide alternative solutions as deemed appropriate.
Please note that our warranty does not cover the following:
- Damage Due to Misuse: The warranty does not cover damages resulting from improper handling, misuse, accidents, or negligence.
- Normal Wear and Tear: Like any piece of jewelry, normal wear and tear over time is expected and not covered under the warranty. Normal wear and tear, including scratches, tarnishing, and loss of gemstones.
- Third-Party Alterations: Any alterations or repairs performed by third-party jewelers will void the warranty.
TAKE CARE OF YOUR JEWELRY:
To maintain the beauty and integrity of your jewelry, we recommend the following care guidelines:
- Regular Cleaning: Clean your jewelry gently with a soft cloth and mild soap to remove dirt and oils.
- Safe Storage: Store your jewelry in a dry, cool place away from direct sunlight and humidity.
- Professional Maintenance: Periodically have your jewelry inspected by a professional jeweler to ensure settings and clasps are secure.
OUR COMMITMENT TO QUALITY:
We stand behind the quality and craftsmanship of every piece of jewelry bearing our name. Our 180-day warranty reflects our commitment to your satisfaction and confidence in our products. Should you have any questions or concerns regarding our warranty or any of our jewelry pieces, please don’t hesitate to contact us.
Thank you for choosing LoveGem Studio LLC. We are honored to be a part of your cherished moments and look forward to serving you with excellence.