Order + Shipping
What are the shipping and delivery timeline?
Please allow 2-5 business days for your order to be made and shipped out. Except for rings, please allow 1-2 weeks for fabrication time. You will receive the shipping notification once the item is shipped.
Indicated shipping timeline is an approximate number of days an order takes to deliver from the ship date indicated at checkout, and does not include weekends, holiday and any unforeseeable delays on the courier’s end (weather, volume, traffic, etc). Delivery may be delayed if a change of delivery option was submitted on the customer’s end.
Insurance is not included in the shipping cost. Please contact us if you have any questions regarding insurance protection.
United States:
| SHIPPING OPTIONS | THRESHOLD | PRICE | DELIVERY TIMELINE |
|---|---|---|---|
| Standard Shipping | Order $50 and above | Free | 2-5 business days |
| Standard Shipping | Order below $50 | $7 | 2-5 business days |
| Priority Shipping | – | $13 | 1-3 business days |
International:
| SHIPPING OPTIONS | THRESHOLD | PRICE | DELIVERY TIMELINE |
|---|---|---|---|
| Standard Shipping | Order $150 and above | Free | 5-20 business days |
| Standard Shipping | Order below $150 | $20 | 5-20 business days |
| Priority Shipping | – | $36 | 6-10 business days |
| Express Shipping | – | $58 | 3-5 business days |
Important Notes:
- For International Standard shipping, tracking number is available for certain countries: Australia, Germany, Belgium, Great Britain, Brazil, Israel, Canada, Netherlands, Croatia, New Zealand, Denmark, Spain, France, and Switzerland.
- Tracking is available for Priority and Express shipping methods to all countries.
- International orders may be subject to additional custom duties and service fees. Please note that LoveGem Studio does not have any control over them and cannot advise as to what the cost will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Can I update my order, or change my shipping address?
As our team works hard to get your order made and dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please contact us and we will do our best to support you.
If your order has already been shipped prior to receiving the correct address, unfortunately, we are not responsible for retrieving the package or issuing any refund.
What happen to returned packages?
If a package has failed to deliver and returned to us, a $5 processing fee will be charged on top of a second shipping label that the customer must purchase in order for the package to be shipped again.
Where do you ship to?
We ship to the following countries. Kindly note that we do not ship to PO boxes, parcel lockers, APO or FPO addresses at this time.
| REGION | COUNTRIES |
|---|---|
| North America | United States of America, Canada, Puerto Rico |
| Europe | Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom |
| Oceania | Australia, New Zealand |
| Asia | Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand |
| Middle East | Qatar, Saudi Arabia, United Arab Emirates |