Frequently Asked Questions
Order + Shipping
How much is shipping?
Shipping cost depends on the shipping option selected and the shipping destination. Free standard shipping is available when the threshold amount is met for US and international orders. Please visit Shipping Policy for pricing and delivery times.
How long will it take for my order to ship?
Please allow 2-5 business days for your order to be made and shipped out. Except for rings, please allow 1-2 weeks for fabrication time. You will receive the shipping notification once the item is shipped.
How can I track my order?
Have an account?
Great! Login to your Account and select “My Orders” to review your order status.
Don’t have an account?
No worries! You can still create an Account now using the same email address used to place the order and it will appear under “My Orders”.
Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. If the order was packed on the weekend, it will be updated next available business day.
Can I update my order, or change my shipping address?
As our team works hard to get your order made and dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please contact us and we will do our best to support you.
If your order has already been shipped prior to receiving the correct address, unfortunately, we are not responsible for retrieving the package or issuing any refund.
What payment methods do you accept?
You can pay for your order using the following payment options!
- Credit and Debit card of: Visa, Master Card, American Express.
- Gift Card by LoveGem Studio LLC.
- Store Credit
Warranty / Return + Exchange
Do you have a warranty?
At LoveGem Studio LLC, we take pride in crafting exquisite pieces that reflect timeless elegance and enduring quality. To ensure your utmost satisfaction and confidence in our products, we offer a comprehensive 180-day warranty. Please visit Warranty Policy for coverage and claims process.
What is the return policy?
At LoveGem Studio LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your jewelry item, we offer a hassle-free 30-day returns and exchanges policy to ensure your peace of mind. Please visit Return + Exchange Policy for coverage and return process.
What is the exchange policy?
Your satisfaction is our priority! If for any reason you are not satisfied with your jewelry item, we offer a hassle-free 30-day returns and exchanges policy to ensure your peace of mind. Please visit Return + Exchange Policy for coverage and return process.
How to qualify for a return or exchange?
To qualify for a return/exchange:
- Timeframe: You may initiate a return within 30 days from the date of purchase.
- Condition: The item must be unworn, undamaged, and in its original packaging to qualify for a refund.
- Proof of Purchase: Please provide your original proof of purchase to validate the return
- Please note that customized or personalized jewelry items are not be eligible for returns or exchanges, including all rings and customized stamped jewelry.
- For hygiene reasons, earrings are non-returnable unless they are defective upon arrival.
- Gift cards
- Items sold in craft fairs are final.
- Downloadable software products
Do you offer gift cards?
Shopping for someone else but not sure what to give them? Give the gift of choice with our exclusive gift cards and let them explore and choose their perfect match!
Gift cards are delivered to recipients by email and contain instructions to redeem them.
How do I redeem my gift card?
Please click on the “Redeem Now” button in the gift card email your received. Next, add items to your cart and then process checkout. The price will be deducted up to the total amount of your gift card.
Alternatively, you can enter your Gift Card Code in the “Coupon Code” box during check out to redeem your gift card.
How do I check the remaining balance in my gift card?
Please first log into your Account. Under the Dashboard, enter your Gift Card Code to check the remaining amount. Note that the search works for the remaining gift card amount more than $0.
Gemstone / Materials
What Gemstones Do You Have?
We handpick our gemstones to ensure their highest quality. Our jewelry is handmade with the following three types of gemstones.
Untreated Natural Gemstones – The natural gemstones are in their original conditions without any treatment. The untreated gemstones may show multiple colors, or different depths of the same color tone, which just tell their one-of-a-kind stories.
Treated Natural Gemstones – The natural gemstones are treated to enhance the color/clarity and fix any fractures. The two common treatments are heating and infilling. Heating treatment uses heat to achieve the desired alteration of color and clarity. Infilling treatment fills the surface cracks or fractures with materials, such as glass or other hardened substances, to improve the appearance and durability of the gems.
Lab Created Gemstones – Our lab created gemstones are 99.9% pure and virtually identical to the natural gems in every way, including composition, hardness, optical, physical, and chemical properties.
Can I Send you My Stones for Custom Order?
Due to liability, we do not fabricate jewelry with stones supplied by customers.
What Is Oxidized Silver? How Is It Make?
Our oxidized silver is made of 925 sterling silver. We use liver-of-sulfur as the oxidized solution. During the oxidization process, silver is oxidized causing a darkening of the jewelry surface. After the process, we neutralize the liver-of-sulfur bath becoming a fertilizer that can boost our plants in the garden.
After the jewelry is oxidized, we apply a layer of micro coating on the jewelry surface for extra protection.
*Note that due to natural wear and fading over time, each piece of oxidized jewelry will develop it’s own unique character and makes it truly one-of-a-kind.
Click here to find out How To Take Care Of Oxidized Silver Jewelry.
How Can I Take Care Of My Jewelry? Any Jewelry Care Tips?
We hope you enjoy your jewelry and please take good care of them by following our recommended jewelry care tips below:
- Always remove your rings and fine jewelry before using any product that contains bleach.
- Never use toothpaste or other abrasives to clean metal or stones.
- Store each piece of jewelry separately to prevent rubbing.
- Put jewelry on last, after usage of hairsprays, lotions, make-up, etc.
- Store your jewelry in a cool, dry place. Do not store jewelry in the bathroom.
Click here for more Jewelry Care Tips.